Handling and Shipping information

How long will Order Processing take?

Orders typically take up to 1-2 days to process before it will be shipped – excluding weekends and holidays. During the holidays, processing times may take up to 7 days. You will receive an email confirmation of your purchase and you will be notified with the tracking number once your order has been shipped.

How will it take for me to receive my item?

U.S orders will be shipped via USPS. Shipping Methods for International Orders will vary based on the shipping address provided.

Transit Time to the United States: 10 - 30 Business days
Transit time to International: 10 - 45 Business days
An order takes 3 weeks on average to ship.
Orders from the Philippines takes 3-10 business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements or delays. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company we partnered with. There are instances that delays may occur depending on the local customs inspection process.


I placed an order but I did not receive an order confirmation email. What's going on?

Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email, please email our support team at ecompinas@gmail.com.

 
May I make changes to my Order/Shipping Address?
We usually process orders on the same day they are placed.  If a change needs to be made to your order, please contact us ASAP at ecompinas@gmail.com and we will do our best to accommodate that change, BUT we cannot guarantee.  

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order.  In that case, you can return the incorrect item to us and we will swap it for the correct item.

Do you have the refund and return policy?

Click here for our Refund and Return Policy.
 
I have a question that is not answered in this FAQ. How do I contact you?

Please email us at
ecompinas@gmail.com or send us a message @
http://bit.ly/onlinesellingmadeasy
and we'll respond as soon as we can